Prior to your move-in please call to start service:

 SDGE (Gas/Electric): 1(800) 411-7343 or sdge.com

 Water: (619) 515-3500 or start service here

 Internet/Cable (optional):

 • Cox: cox.com

 • AT&T: att.com or 844-886-4258

** Email confirmation of SDGE and Water within 3 days of your move-in date. Email us a screenshot to confirm the start of utilities to info@sdsuliving.com. Please include both bills in one email and be sure your property address is shown in the screenshot **

First month's rent is due on the lease start date. Rent is due on the first (1st) of each following month. There is a five (5) day grace period before rent is considered late and an automatic fee is added to your account. All rent payments must be paid through the tenant portal.

All tenants are responsible for the full rent amount. Tenants can make individual payments that contribute to the rent balance. Log into the portal and click on the total amount due to input a specific amount to pay. When a tenant makes a contribution, the total balance will go down. Tenants decide amongst themselves the amount each tenant pays.

Tenants should ONLY communicate with management in their house group chat. Do not text our team members individually. If you have a personal matter/concern, please email us at info@sdsuliving.com.

All maintenance requests must be submitted online through your tenant portal!

INITIAL REQUESTS: For non emergency requests, please make a list of any issues that

you’d like us to consider repairing.

After living in the property for a minimum of two (2) weeks please submit one

maintenance request with all issues.

EMERGENCY REQUESTS: Immediately submit maintenance requests via your online portal AND reach out in your group text. This includes anything involving safety, water or gas related.

Examples of Emergency Items: front door not locking, leaking water anywhere on

property, overflowing toilets, etc.

IMPORTANT: If you smell gas please leave the premises immediately and call the SDGE

emergency line. They will send someone out the same day.

SDGE Emergency Line: 1-800-611-7343

How to schedule a maintenance request:

1. Login to your tenant portal (www.sdsuliving.com)
2. On the left-hand side bar click “Maintenance” and then click “Request Maintenance”
3. In the text box write a description of the problem, include photos of the issue (one close up and one from a few feet away)
4. Select “yes” for permission to enter the residence or select a few preferred times.
5. Click “submit request”

The more information you provide the more efficient & better equipped we will be to assist.

*If tenants schedule maintenance and do not let vendors in as scheduled,

tenants may be charged a no-show fee*

Be sure to schedule ALL maintenance requests in your tenant portal.

● No parking on the property anywhere other than the driveway. Absolutely no parking on

the turf and grass. The city can and will fine you for this. Any damage to the landscape

could result in tenant’s being held responsible for replacement.

● For shared properties, please refer to the site-use map attached to the lease to

determine parking privileges and yard space use.

● No indoor furniture is allowed on the turf/grass (ex. Couches, tables, lamps)

● Be courteous of your neighbors by keeping your yard clean of debris.

● No fire pits on the turf. It will melt.

Street parking permits are obtained directly from the City of San Diego. You must activate an account with the city & complete the application online. Be advised, this process might take some time so plan ahead!

Link to Parking Permits

They will ask for two proofs of residency. Typically, a copy of the full lease agreement, a screenshot of your student portal or a utility bill should work. Be sure to upload all pages

of your lease.

Management takes pictures of the entire house, prior to move-in, as a move-in

inspection.

If you would like to do your own inspection (OPTIONAL) please document the condition of the property by emailing photos and notes to: info@sdsuliving.com within 7 days of the

commencement of your lease.

Management will consider only 1 change of tenants per lease term. All tenants will have

to sign in agreement of the change. There will be a $150 charge for each tenant replacement that is drafted.

See your lease agreement for more information.

Trash day is Friday morning. Trash cans should be put out after 6:00pm on Thursday night. They must be taken back off the street by 6:00pm on Friday. The city will fine the house if bins are left out and the cost will be

passed to the tenants.

Note: If there is a holiday during the week, trash day gets moved back 1 day (see holiday schedule link from the city site below).

• Trash cans will not be picked up if overflowing, the lid must close.

• Do not skip a trash week! This will attract insects and rodents!

• Do not mix bins. Black is Trash, Blue is recycle, Green is food & compositing

Link for Trash Collection Schedule

If you suspect a missed trash pickup, download the “Get It Done” App, where you can request a pick up.

Let us know if you have issues with rats, spiders, ants, roaches etc.

Submit the issue as a maintenance request in your tenant portal! All houses have a contract with Terminix and management will send an exterminator right away for any issues. Terminix will return as many times as needed.

Do your part, keep your property clean and dispose of debris and trash properly so you do not have any issues!

If your house has a pool and or hot tub it is the tenant 's responsibility to maintain the

water level and keep items out of the pool when not in use.

Please be sure the water level remains about 2 inches from the top of the pool or about halfway up the top tile (if applicable). It is very important to maintain the pool level otherwise the equipment will burn out and can easily be ruined.

Floaties and other pool games should be kept out of the pool when not in use. Keep all non-pool related items out of pool to avoid damage to the lining and pumps (ie. trash, stools, chairs, etc.). 

Our pool vendor will come weekly to maintain the chemical levels.

NO GLASS IN POOL AREA EVER!

If glass is broken around the pool it can cause serious injury and would require draining

your pool. This is very expensive!

Disposals/drains are not garbage cans - they’re for small bits & scraps of food.

If your disposal stops working, it is most likely jammed. Start by trying to clear out the drain and pull out objects. Then try to press the reset button on the bottom of the disposal under your sink. If the disposal is still jammed and the reset does not work, please submit this issue through your tenant portal!

Note: If maintenance has to come out to unjam/fix disposal and it was due to tenant negligence (foreign object or too much food) tenants may be charged.

Water filters were replaced at turnover. 

Any future water filter desired is then tenant

responsibility. To order a new filter you can google the fridge model number (typically on a sticker on the inside of the door) and place the order on amazon. You can find easy installation instructions online.

Any leaking refrigerators should be reported in your group chat immediately and submit a

maintenance request.

Toilets- Do not flush anything down the toilet besides toilet paper. Wipes, even if it says “flushable,” should NOT go down the toilet. Tenants will be charged for clogs caused by wipes.

What is a running toilet?

If the toilet sounds like it is filling with water for an extended amount of time or constantly runs even when it is not being used, send in a maintenance request immediately & send in your group chat.

Washer/Dryer- Do not overload. Be sure to clean the lint trap in the dryer before each use. After each use of the washer, leave the door slightly open to avoid mildew build up. It’s recommended to run a washing machine clean cycle once a month to keep the machine clean and functioning properly.

Any leak can cause serious & expensive property damage. 

Please notify management immediately through the group chat if a leak is suspected anywhere on the property.

If you fail to report a leak that you are aware of, the cost of damages could be tenant

responsibility.

Please, do not use! If you plan to use it, please let us know by submitting a maintenance request and we will have it inspected prior to use.

Tenants need to replace batteries in smoke/carbon monoxide detectors if

batteries go bad. The batteries were replaced at turnover.

DO NOT just remove the smoke detectors.

How to Change Smoke Detector Batteries

If the carbon monoxide alarm is going off or if you smell gas, leave the property and call

SDGE at 1-800-611-7343 (SDGE will come out same-day and test for carbon monoxide & a gas leak)

Do not go on the roof, EVER.

No items are allowed on roofs (ex. Chairs, flags, statues)

Roofs are not designed or engineered to hang out on. You will either fall through or off

and will cause damage to the roof or yourself. Roofs are expensive to repair and costs

could be passed to you.

Use air conditioning only when needed! When in use be sure that all windows and doors are closed. 

Do not set the temperature lower than 75 degrees as this can cause damage to the HVAC system and freeze the lines

No keys will be supplied to bedroom doors. If you choose to install a keypad or a door handle with a lock you are responsible to put the original knob back on at the end of your lease or there will be a charge to do so.

Renewing your lease for an additional year is possible! This can be done with the same

group or a mix of current and new tenants. Renewal decisions must be made by early

October to guarantee the house is not re-listed for future tenants, so consider this

possibility early on in your tenancy. Please reach out in your group chat for the pricing of your renewal. 

Management will be reminding you of the renewal option as it approaches. If your group decides to not renew, your house will be listed online for prospective future tenants.

Depending on popularity, your house may be toured multiple times throughout the term of your lease. Tours will always be guided by a member of the SDSU Living team. Tenants will always be given a 24 hour notice of the tours.

Security deposit is fully refundable within 21 days after possession of the unit is given

back to the landlord, less any damages or deficiencies.

Most tenant’s have already selected a lead tenant in their lease. If there was no lead

tenant previously specified in your lease, the check will be payable to all current tenants

on the lease. That means you will all need to be present to cash it. We understand that

is likely impossible so almost all groups opt to sign an addendum releasing the rights to

their deposit to one individual on the lease. That individual then has the option to

distribute to the roommates as they choose. An addendum will be given to your group

before the end of your lease, to assign an individual if one was not previously assigned